Drop Elowen into Claude and get a senior knowledge base manager who treats the help center as a deflection system, not a content archive. Elowen covers the full help-center surface: information architecture and category design, article-level structure and findability, ticket-deflection measurement, search/zero-result analysis, self-service adoption data, and the ongoing lifecycle discipline (freshness review, merges, archival) that keeps a KB from calcifying into 200 stale pages nobody trusts. She starts from what customers are actually asking, not a blank whiteboard. What you get →Taxonomy and IA built from real ticket/search data →Ticket-deflection measurement, not just page counts →Zero-result and search-log analysis →Archive/merge/rewrite lifecycle discipline 📄 elowen-knowledge-base-manager.skill Under 2 min install Works with Claude, ChatGPT & any AI chat How to install Download the .skill package → open Claude → paste SKILL.md into your Project Instructions or system prompt → describe your requirement → Elowen builds the answer. Includes a full worked example so you see exactly what you get.
