DO NOT ORDER THIS ITEM UNLESS YOU'VE GOT A BROKEN WHEEL!! It's a warranty not an insurance policy you have to sign up for. Read the instructions below. Don't read between the lines, just read. Step 1: Break your wheel. If it shows up and it's just a non-structural scratch or dried energy drink or petrified vomit (looking at you, triathletes) I will true the wheel up and send it back to you for further breaking. DO NOT cut the hub out or cut spokes. I need the WHOLE WHEEL back. If you do, new spoke charges will apply. Step 2: CLEAN THE WHEEL. Pretty please. No, seriously, like hit that thing with a hose and a brush, OK? Also, remove all tires, tubes, cassettes, skewers, tubeless valve stems, everything. Step 3: THIS IS IMPORTANT! Add this item to your cart and "BUY IT" on the website!! I need you to process the repair via the website as that will generate a work order and internal tracking number and allow both parties to communicate regarding the repair and track return shipping, etc. Return shipping cost will be calculated and charged to you at this time. This is my shipping cost BACK to you, and is paid by the wheel owner (you). Step 4: You ship the wheel to me on your own (bikeflights, etc.). Send to: Jerry Chabot 3800 South Cantabria Circle, Unit 1044, Chandler, AZ 85248. [FYI - This is my winter address. In summer, you will ship to Jerry Chabot, 102 Powers Road, Meredith, NH 03253. I will update this information seasonally] Please do not require a signature when you prepare the shipping label as this makes it hard for me to get the box! The shipping charged at check out is my RETURN TO YOU so that I can run a label and have your information. You still need to go and pay to ship the wheel to me. Step 5: I replace the rim with the closest match current product rim I have. Graphics may not match. I will replace any broken spokes and rebuild with all new nipples. If I have to use a newer generation rim and it requires a different spoke length such that I cannot cut your spokes shorter and reuse, I need to charge you for spokes, but I will discuss options with you first. Step 6: I will ship the wheel back to you. IMPORTANT: I will ship ONLY to the address you used on the web order as it is an autogenerated label. Please don't email me a different shipping address. Let's keep this organized, OK? This is the shipping charge you pay at check out (in case that was not yet clear). Small print: Hubs are covered by the manufacturer's warranty not me. I will help you deal deal with any hub issues that may arise. Wear items such as bearings or brake pads and rim brake track area are not a warranty item.
