Is the lace on your wig damaged or thinning? Don’t throw your whole wig away! Book a “Lace Replacement” service and we’ll replace your lace, wash and condition, restyleand have your wig looking BRAND NEW! *This service does not include lace (closure or frontal). You must purchase new lace from VBC, or provide your own lace. Lace Replacement Service includes:• Complete replacement of closure or frontal if needed + Wig Restoration (shampoo and conditioning), Full Customization, and Styling • Wash and Cleanse• Deep Conditioning • Bleached Knots • Hairline Customization (plucking, baby hair, etc.)• Style of your choice Hair Selection and GuidelinesIf you wish to use VBC Luxury Virgin Hair, simply add all hair specs to your cart with thisservice. If you wish to use hair from an outside source, please fully read and follow thehair and shipping guidelines below.• The replacement lace must be the SAME size as the current lace size. Ex. 4x4Closure wigs can only be replaced with a 4x4 lace closure.• Wigs must be GENTLY used, detangled, and free of any excess dirt or debris. Shipping Information We will provide your shipping label via email within 24 business hours of your wig service purchase. • Please ship your CLEAN, THREAD FREE, UN-CUT, LABELED bundles using the shipping label that we will provide by email within 24 hours of purchase.• Add a note with your package specifying your full name and order # (you willreceive a confirmation email with your order # after you complete your purchase.)• Using the provided shipping label is MANDATORY. After shipping your hair, pleaseemail us at [email protected], Subject: Order #: — Wig Service,with your Name, Order #, and Tracking #. We are NOT responsiblefor the loss of items during shipment.• Shipping fees at checkout cover both the shipment to us and your completed wig return. Please make sure the address inputted at checkout is the delivery return address. Processing, Turnaround Time, and Delivery5-7 Business Days refers to your shipping window — Processing time begins on the next day your hair arrives in the mail. Your order will ship within your shipping window and delivery ETA will be provided by the shipping carrier. Example:VBC Wig Service purchased on 1/1Hair arrives on 1/71/8 = DAY 1 of processing time1/12-1/16 - SHIPPING WINDOW (1/14-1/15 = weekend)
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