Maximize uptime and offload the mental burden of your system’s health to Sunrun.With system data from nearly 1 million homes we provide industry-leading monitoring, remote troubleshooting, and a phone call within 24 hours of a system production issue. Benefits include: 24/7 AI precision system monitoring Remote troubleshooting System error detection & alerts Phone call within 24 hours of a confirmed production issue Access to discounted inspections & repairs with Sunrun Inspect What happens after an error is detected? ▼ The Monitoring Pro Response Plan Here is our process for identifying and resolving system issues: 1. Automated DetectionOur 24/7 AI oversight identifies production drops or system errors when they occur. 2. Remote TroubleshootingWhen an error is flagged, technicians begin remote troubleshooting. We will notify you that remote diagnostics are underway. 3. Remote ResolutionIf the issue is resolved remotely, the service is fully included in your monthly subscription. You will receive a confirmation once production is restored. 4. Proactive OutreachIf an issue requires an in-person visit, we will contact you with next steps: Critical Issues: A phone call within 24 hours of a confirmed issue. Non-Urgent Issues: A phone call, text, email, or app notification. 5. Service & Repair OptionsIf an in-person visit is required, you select your preferred service option: Option 1: Sunrun Inspect ($549/year): An annually renewing subscription that covers the service visit fee and includes one annual in-person inverter and battery inspection. Option 2: One-Time Service ($700): A flat-rate fee for a single in-person diagnostic visit.
